Frequently Asked Questions

Shipping

Delivery & Collection
  • Our courier cost is R149 (Door to door).
  • Collection in Parklands (Cape Town)
  • Processing Period: 1-2 business days.
  • Delivery Period: 2-4 business days.

NOTE: Rural areas will take longer, cities and well connected towns will be faster

Delivery Time
  • Our courier delivers from Monday to Friday (08h00 to 17h00)
  • Due to the fact that we cannot specify a delivery time, it is best if you can specify an address where the package can be signed for any time of the day.
Shipping Address

It is very important that you supply us with the correct address and postcode! Silicone Rings Online cannot be held responsible for lost items due to incorrect/incomplete delivery addresses being supplied.

What you enter at checkout is the delivery address, so please be careful! Please check your order confirmation e-mail and contact us immediately if you notice any errors or missing information. Unfortunately once the item is dispatched we will be unable to make any changes.

Exchanges & Refunds

Exchange Policy
  • It is important to us that you are satisfied with your ring.
  • We’ll always do our best to take care of  all our customers.
  • Our exchange policy is 7 days from the date you receive the ring (marked as “Delivered” on your tracking number in our system)
  • Unfortunately after 7 days we cannot offer an exchange.

You can return any goods purchased for exchange (e.g. changing for a different size). Kindly go to our EXCHANGE REQUEST page to initiate the exchange process.

CONTACT US: If you have any questions on how to return your item to us, contact us on 063-943-2456.

Can I exchange my rings in person
  • You will be able to exchange your rings in person in Parklands (Cape Town).
  • Please contact us on 063-943-2456 if you have any questions on how to exchange your ring.
Refund Policy

You can request a refund if after 30 days you have not received your parcel, however by requesting the refund you undertake to post the items back to us when they do arrive at your own cost.

You are not eligible for a full refund once you have received the rings.

I Ordered The Wrong Size

We want you to love your Silicone Ring. So if the size does not fit, we are here to help you.

We charge a R150 size replacement fee to cover the courier costs of getting your new ring to you.

To start the size replacement process please contact Alison on 0630943-2456 and quote your order number as a reference.

Payments

How do I pay for my order?

We offer the payment options below in checkout:

  • Credit Card – Facilitated by Payfast
  • Zapper
  • YOCO – Credit/Debit Card
  • EFT transfer
  • Cash on collection (Parklands, Cape Town)
Are your payments secure?

We use industry-standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and payment details are encoded so they can only be read on the secure server

Our payments are processed by certified 3rd party service providers that offer SSL encryption. No personal ccard data is stored on our site.

  • Payfast
  • Yoco
  • Zapper
What Are Your Banking Details?

Our bank details
—————–
Account holder: Alison Coombes
Account type: Transaction 1 Gold Account
Account number: 19015817389
Bank name: Discovery Bank
Branch name: Discovery Universal Branch
Branch code: 679000

General

Important Notes
  • The product cannot show any signs of wear and tear.
  • Exchanges can be made for size changes only and not style changes.
  • If the product has been worn or shows signs of wear and tear, we cannot offer an exchange.
  • Courier cost for exchange is for the clients account, unless we have sent the incorrect size.
  • For returns you can arrange your own courier or exchange it directly from our office.
Who Uses Silicone Rings

Silicone rings easily adapt to your lifestyle, most traditional rings can’t. Here are the top categories that choose our Silicone Rings:

  • Golfers
  • Gym/Crossfit
  • Construction workers
  • Pregnant Ladies
  • Runners
  • Swimmers
  • Tennis Players
  • Great when going on holiday
  • Laboratory staff
  • Rugby players
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